Purnapo Refund and Returns Policy – Effective Date: November 29, 2024

At Purnapo, customer satisfaction is our top priority. We want you to love your luxury footwear, but if you’re not completely satisfied with your purchase, we offer a straightforward return and refund process. Please read our Refund and Returns Policy below to ensure a smooth return experience.

1. Return Eligibility

You may return items purchased from Purnapo within 30 days of receiving your order, provided the following conditions are met:

  • The item is unused, unworn, and in its original condition with all tags and packaging intact.
  • The product must be in resellable condition and free of any damage, stains, or odors.
  • The return must be accompanied by the original purchase receipt or order confirmation email.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team via email at [email protected] or call us at (352) 588-9793. Please provide your order number, product details, and reason for return.

  2. Return Instructions: Once we’ve received your request, our team will send you a Return Authorization (RA) number along with instructions on how to return the item to us.

  3. Pack the Item: Carefully package the item in its original packaging, including all accessories, tags, and documents, and clearly display the RA number on the return package.

  4. Ship the Item: Return shipping will be at your own expense unless the item is defective or we made an error in fulfilling your order. We recommend using a trackable shipping service to ensure your return reaches us safely.

3. Refund Process

Once we receive your returned item, our team will inspect the product to confirm it meets the return conditions. If your return is approved:

  • A refund will be processed to your original payment method.
  • Please note that it may take up to 7-10 business days for the refund to appear in your account, depending on your payment provider.

4. Exchanges

At Purnapo, we understand that finding the perfect pair of luxury shoes is important. If you wish to exchange an item for a different size, color, or style, we recommend returning the original product and placing a new order on our website. This ensures that you get the correct item as quickly as possible.

5. Defective or Damaged Items

If you receive an item that is defective, damaged, or incorrect, please contact our customer service team immediately at [email protected] or (352) 588-9793. We will arrange for a free return and provide a replacement or refund, depending on your preference.

6. Non-Returnable Items

Please note that certain items are not eligible for return. These include:

  • Items purchased at a discount or as part of a promotional offer (unless explicitly stated in the offer).
  • Customized or personalized products.
  • Gift cards.

7. Shipping Fees

Original shipping fees are non-refundable unless the return is due to an error on our part (e.g., defective or incorrect items). The cost of return shipping is the responsibility of the customer, unless we have made a mistake in fulfilling your order.

8. International Returns

For international orders, customers are responsible for return shipping fees, as well as any duties or taxes incurred. Please contact us for additional instructions on returning items from outside the United States.

9. Changes to the Refund and Returns Policy

Purnapo reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with the updated date. We encourage you to review our policy periodically.

10. Contact Us

If you have any questions or need further assistance with returns or refunds, please contact our customer service team:

Thank you for shopping with Purnapo, where luxury meets craftsmanship.